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Our a/c unit stopped working. I tried replacing the thermostat to no avail. I called PROMAG ENERGY GROUP. They sent over a guy who claimed that he "taught air conditioning repair." He took a quick look at the outside a/c unit and told me that "condensing unit" and the...
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#1327942
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Promag came out to do a routine inspection on the unit, they noticed mold on the inside of the unit. Gave me some bull why I needed a new unit. Bought a new a/c unit,had no problems for a year. A/C wasn't cooling the house called for an evaluation. They said there...
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#841581
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My parents, who are in their 90's, bought an A/C unit from ProMag 5 years ago. They also sold him a 3 year Maintentence Agreement for $459.00 then sold him another one just 2 years later. After I found out that an A/C service tech had asked them both for their SS#'s...
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Polk County, Florida
I didn't like
  • Taking advantage of elderly
#804698
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DO NOT buy anything from Promag Energy. I bought a brand new A/C heating unit for my house, paid $5800.00 came with 10 year parts warranty. After 1 year my thermostat was no longer working properly, they told me I had to buy another one. I pulled my paper work out and...
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#797211
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CHARGED ME 9200 TO INSTALL UNIT. THEY SAID IT WOULD BE 2700 TO MOVE TO OTHER SIDE OF GARAGE.RECOMENDED BY SALESMAN, AT TIME OF INSTALL TECH SAID IT DID NOT HAVE TO BE MOVED WON'T RETURN MONEY OR CALLS. SALES MAN WAS TERMINATED BUT THEY STILL REFUSE TO TALK ABOUT IT. I...
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1.8
I didn't like
  • Price for new unit
  • Not a bbb company
  • Lied that units were bad
#692943
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I paid for a new a/c system. A 1 1/2 ton 16 seer. They installed a 2 ton and they did not file for a permit until I continually pressured the. They failed inspection and before they could fix the issues, the unit froze up. No leak, but defective valve in Rheem air...
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1.5
I didn't like
  • Price for new unit
  • Installed wrong unit
  • Lied that units were bad
#621090
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I have been using Promag since July 2012. Today Keaton Palmer came to my home to perform a maintenance contract tune-up. I was so happy with his service I immediately contacted the office to inform them that I would like to always have Mr. Palmer service my house....
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5.0
I liked
  • Great customer service
#584880
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Company called on a Saturday offering a $49 service check and said the previous owners had used there company and was time for a check. I agreed and when they came to check they said all the coils were rusted and probably was not working properly. They had me...
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Anonymous
Upset

This company took advantage of my 87 year old mother and sd her a completely new system that she didn't need. That was 16 months ago. Today I called them out because the air w...

#581373
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I first called Promag & Air Conditioning to assess my system when I noticed water coming from my pipes. This was the first company I contacted and I think I lucked up when I did. The girl that answered the phone told I could take advantage of a special ($49.95),...
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5.0
I liked
  • Fast response
  • Honesty
#552947
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Iam an ex-employee, here's what happened working for the dishonest compamy! My boss Marty propositioned me three times the first month, of course I shut him down. He was my boss, and he is a gross looking man. So after the second month, out of the blue, he calls and...
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#550654
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