Upon me being hired by Pro Mag Energy Group in Orlando, Fl as an Appointment Setter, I was told the job pays $10 plus commission upon ran appointments that we'd set with the "potential clients". I was there less than two weeks before I was fired for not making an appointment in 2 days, but was told by Marty and Lisa (the call center managers),there was a "3 day rule" - when in essence it was only 2 that I did not set an appointment due to bad leads.
I was fired on Tuesday, May 6th 2014. Sunday May 4rth, we were off; Saturday May 3rd, I was not there due to being sick; Friday May 2nd, we were off and Thursday May 1st, I had set 3 appointments (and more before then), so technically it was 2 days and not 3.
The handling of Pro Mag Energy Group firing process is plain out unethical; they do not warn anyone about a 3 day rule and it was never specified upon being hired. There was no quota requirements disclosed in their hiring application or process, and their company totally disregarded the 90 day probationary period upon which an employee is subject to a review of work performance at the 90 day period.
Most reputable companies in a situation like this with a 90 day probationary period will pull an employee aside and offer additional training or prep talk to see why certain performance(s) are not being met and only then after the probationary period they can willingly fire you. The fact that I was fired on a whelm without any of those circumstances being evaluated before a final decision was made, is a form of discrimination, and is against labor policy where the employer has a 90 day probation period.
I was serviced with 6 stacks of call-leads by management that were no good. Every 100 calls there would be 5 answers on the other end. Either the potential client who’d answered was EITHER tired of being bombarded with calls from Pro Mag Energy Group, or the potential client was too old to set appointments with. I was expected to set appointments from a botched list of leads that were hand-me-downs from previous calls of other employees, and a great deal of the “clients” who answered the phone complained about getting several calls from Pro Mag Energy Group – as they had previously requested to the older reps who called them to put them on the DNC. That alone is a violation and unethical calling practices.
I know my rights and I will not stand here and let Pro Mag Energy Group get away with this. This is the only job I ever had of this type where the leads were a bunch of rehashed “Do Not Calls” and overly calling elderly people to scam them out of their money. Pro Mag Energy Group has a bunch of bad reviews written under the BBB where I have seen that they'd “paid” customers off to get a better rating. Rest assured, their company Pro Mag Energy Group is unethical, and all of your representatives are unlicensed employees who do not even have the proper authority to perform a job which requires a Telemarketing License.
Let's not even get into the health code violation. They've just "moved" their company to this new Orlando location inside an old warehouse that was once operated by a machine company. The call-desks are literally surrounded by a bunch of old machines, iron, metal and other perilous debri that is still there from the old company - which is very hazardous and dangerous. There are nails all over the floor; I have literally picked a small one out of my shoe, thank God it did not get into my foot. There is so much dust everywhere; on the floor, in the air, on the work desk, and it smell like paint, Bengay, and other hazardous materials inside the workplace.
The divider that separates each desk is made out of ply wood; easy to catch a painful splinter, and there are guys in there working all day on repairs so it is very noisy (very unprofessional when on a call with a "potential client"). The bathrooms are disgusting, incomplete, and look like something out of a 3rd world country. Very unsanitary.
The boss man JD or James Harris ought to be ashamed of himself. About 3-4 days of working there, I noticed some odd things; especially with the leads. I noticed of the calls that I made that WERE answered were very elderly people. I am not talking 65 year olds, I am talking 80, 90, 95 etc. So it let me know right there that this company gets their leads in from a pin-pointed demographical area where mostly elderly people reside, because they feel they are the age group of people they can rip off. Don't believe me, go to the BBB website and read all of the complaints and elsewhere on the internet.
One of the managers "Lisa", once told us to never give the clients the name of the company for them to Google because they will see all of the bad reviews.....I thought to myself, are you kidding me?!? What reputable company says this?
Another thing I'd noticed is that they are always moving their company and call center which is a tall tale sign of illegal unethical practices. They make you work from 9am to 7pm, which is gruesome hours for telemarketing and you only get a 30min break and a 5min break every hour. By labor law, any shift that is worked over 8 hours is subject to a hour lunch.
This company is so full of deceit, lies, and corrupt practices. The manager "Marty" even told us in a meeting that it is against labor laws for us to be marketing without a license and he basically said we'd have to apply for a telemarketing license and if any of us has a criminal background, the head boss JD would override the license and keep us if we are good on the phones. That sealed deal for me in knowing this company is pure trash. When I came into work one morning the AC techs were standing outside and they smelled like pure ***! So these are the folks that are going out to fix people's air conditioners.
I will be reporting Pro Mag Energy to the Health Code Dept, Labor Dept, BBB, and anything else I can find. Do not work for this company and do not let them service your air conditioner. They prey on the elderly and that is how they make their money. And when complaints are made on their company, they up and move to another location. Do your research, I wish I had done mine.